General Conditions

Terra Nova Scandinavia FIT

In accordance with these General Terms & Conditions of Travel, the person or firm (hereinafter called the client) entrusts Terra Nova Scandinavia AS (hereinafter called Terra Nova) to consult, organize and arrange a tour for participants named by the client. By submitting a booking order to Terra Nova, you agree to the following General Terms & Conditions of Travel – unless stated otherwise in the offer or correspondence regarding the tour.

1. Booking

1.1.      To ensure a good co-operation, early bookings are recommended (if possible, not less than two months before the start of the tour).

1.2.       All reservations must be sent in writing to Terra Nova and are subject to availability. Reservations will be confirmed in writing by Terra Nova.

1.3.       Any specific requests, such as special meals, allergy and disabilities should be sent to Terra Nova in writing.

1.4.       If the supplier requires a deposit, Terra Nova reserves the right to request the same amount from the client in order to ensure the services of the supplier.

1.5.       For offers which require extensive research, Terra Nova reserves the right to charge a quotation service fee. This will be refunded upon booking to the invoice amount.

2. Prices and Payment

2.1.       Prices and currency are stated in the offer. Terra Nova reserves the right to adjust the prices for reasons that Terra Nova cannot be held responsible for, such as new or increased charges or taxes, general price alterations, fuel increases, and increases arising from currency/ exchange rate fluctuations. The tour prices will be adjusted if the exchange rate increases with more than 5% during the period between the initial booking and the tour departure.

2.2.       Payment is required 35 days prior to the guest’s arrival date unless otherwise specified. The reservation is confirmed by a tour confirmation and/or invoice. Should payment not be received as stated above, Terra Nova reserves the right to cancel the travel arrangements. Payment by credit card can only be accepted if agreed in advance, and a supplementary charge will apply when payment is made by credit card. Vouchers will be released only upon receipt of full payment for the tour.

3. Travel Insurance

3.1.       Travel and cancellation insurances are highly recommended. The client is responsible for informing travellers of the importance of adequate travel insurances.

4. Withdrawal by the client and adjusted booking

4.1.       The following cancellation conditions are only valid for ground services. For services including flights and/or cruises, different cancellation rules may apply which will be notified to the client by Terra Nova upon confirmation of mentioned services

4.2.       All cancellations and modifications must be communicated in writing and sent during office hours (Mondays to Fridays 9 a.m. – 5 p.m. CET) to Terra Nova by email. Cancellations or modifications being made outside office hours, during weekends and bank holidays will be considered to be received the next working day.

4.3.       Under standard circumstances, free cancellations (of either the entire tour or of single services) can be made up until 20 days prior to the start of the tour. For cancellations less than 20 days the following cancellation charges apply:

a) 19 – 10 days before arrival: 50% of the total price of the tour/services

b) 9 – 5 days before arrival: 75% of the total price of the tour/services

c) less than 5 days before arrival: 100% of the total price of the tour/services.

For tours including maritime services (for example with Hurtigruten) as well as for services with train companies, special cancellation conditions may apply. For winter travel and travel over high holiday periods, such as Christmas/New Year, different cancellation terms will apply in which case we will detail the terms at time of quote/booking.

4.4.       Bookings with a changed travel date made by the client are considered as withdrawals and followed by a new booking.

4.5.       Cancellations or modifications made directly with the suppliers are not accepted.

5. Unused Services

5.1.       If the client does not use all and/or part of the services to their full extent as arranged, no refunds will be granted by Terra Nova.

6. Withdrawal from contract by Terra Nova

6.1.       For reasons of higher power, Force Majeure, strikes, epidemics, disasters etc. Terra Nova reserves the right to cancel the booked tour. Normal cancellation terms will apply for services that cannot be consumed due to this kind of cancellation and no further claims will be accepted.6.2.       If Terra Nova must cancel a tour arrangement, Terra Nova will – if possible – offer a similar tour and within the given time. The client is not obliged though, to accept the new offer.

7. Changes of Programme

7.1.       In the interest of the client, Terra Nova reserves the right to change certain travel services already agreed upon, such as accommodation, transport, methods of transport, excursions etc. to a higher standard before the start of the tour.

7.2.       Program changes made by the client with less than 13 days prior to departure will be charged EUR 20 (or equivalent in the currency of the booking) per change.

7.3.       Program changes made by the client within 3 days prior to departure or after the tour has commenced are possible. However, in these cases a fee will apply to amendments made.

8. Terra Nova’s Liability

8.1.       As a mediator, Terra Nova has the obligation to choose all services carefully, and to prepare the tour in the best way possible.

8.2.       In case services are not fully carried out because of Terra Nova’s fault, Terra Nova reserves the right to provide equivalent services in compensation. In this case, further damage claims are not accepted.

8.3.       Subject to this settlement (8.2.), in case a breach of contract is committed the direct liability of Terra Nova for immediate loss or injury to the client subsists, provided that the breach was not caused by Force Majeure or the behaviour of the client or a tour participant, and that it is a question of the non-performance of a promised service or an alteration of services which has less value than the service agreed upon in the original agreement. The amount of this liability is restricted by the sum of the agreed cost of the tour.

8.4.       Furthermore, the providers of the various services are basically personally liable to the client in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations.

8.5.       The liability of the individual coach, taxi, shipping, and other transport companies contracted by Terra Nova for the purpose of organising a tour, depends on the appropriate laws of the general conditions of business, on the contract’s obligations and on common usage. 8.6.       Any arising complaints must be directed to Terra Nova immediately and confirmed in writing. In case complaints cannot be solved on the spot, they must be directed to Terra Nova in writing and within 15 days after the termination of the tour. Later claims cannot be taken into consideration.

9. Various Conditions

9.1.       Terra Nova is under no circumstances responsible for lost and/or forgotten items. Terra Nova will not be held liable for retrieving any lost and/or forgotten items.

9.2.       Every participant is responsible for providing own personal travel documents such as a passport, visa, and vaccination certificates. The visa costs are not included in the tour price.

9.3.       Road fees are not included in the tour price unless otherwise stated.

9.4.       By air transportations, the client is responsible for that tour participants follow the luggage regulations of the airline. Airline taxes are generally not included in the flight- or tour price unless stated otherwise.

9.5.       Court of arbitration: Court of Oslo.

Updated October 2022